Logistics Process Specialist
23 hours ago
The Offer
- Opportunity to work in a dynamic and fast-paced environment
- Join a market leader in the Transport & Logistics industry
- A role that offers a breadth of learning opportunities
The Job
Key Responsibilities:
Customer Experience includes roles that provide services to customers once they are onboarded in the company environment. Activities may include the following (but are not limited to):
Customer channel management
Case Management
Customer onboarding and relationship management
Contract and dispute management
and more.
Job Summary:
- Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.
- At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.
- A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.
- Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.
- The job requires limited job and business knowledge at the time of hiring.
The Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Transport & Logistics industry or from any industry.
- You are adaptable and thrive in changing environments
- You are highly goal driven and work well in fast-paced environments
- You are a strong team player who can manage multiple stakeholders
The Employer
Our client is an integrated transport and logistics company; going all the way, together, for our customers and society.
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