Critical Service Delivery Manager

5 days ago


Bengaluru, Karnataka, India IG Group Full time
What You'll Do

As an Incident Management Specialist, you'll play a critical role in ensuring the smooth operation of our services. Key responsibilities include:

  • Determining the severity of Incidents and coordinating IT resolver groups
  • Managing incidents through the life cycle, delivering consistent communications to stakeholders
  • Prioritising incidents according to priority and impact definitions
  • Maintaining accurate records of Incident Management activities
  • Owning relationships with business areas and representing the Incident Management function

You'll also have the opportunity to contribute to improvements to prevent future reoccurrences and lead Major Incident reviews to identify learning and improvement opportunities.



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