Customer Service Representative

1 week ago


Hyderabad, Telangana, India Celanese Corporation Full time

Job Summary:

Celanese Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for handling end-to-end order to cash processes for our respective lines of business, ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Act as primary customer interface for external customers and Channel Partners to ensure timely responses to customer queries and seamless order execution.
  • Experience in handling imports and exports shipments in Air and Sea mode, with a good understanding of commercial terms (e.g., incoterms).
  • Manage different types of customer orders through Customer Service work processes and systems, analyzing Business Service Standards to meet customer needs while supporting Business functional performance.
  • Responsible for E2E order execution in SAP, including all order processing steps from order entry to invoice creation.
  • Actively monitor open orders and proactively communicate with supply chain to ensure timely deliveries to customers.
  • Process customer complaints and returns according to Complaint Management process and return policies, identifying the need for extra information to enable thorough complaint analysis.
  • Responsible for filing all documents pertaining to the order to cash process as per internal control guidelines (SOX/CRIM).

Requirements:

  • Experience using an ERP System (SAP preferred).
  • Proficient knowledge in MS Office and good communication skills.
  • Good analysis and problem-solving, as well as complaint handling skills.
  • Any Graduate or PG with experience in imports and exports or Logistics.


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