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Transformation Leader
3 weeks ago
Role Overview:
We are seeking an experienced Transformation Strategist to lead our AI and data science initiatives.
This is a unique opportunity to drive strategic transformation using advanced analytics, machine learning, and six sigma methodologies.
Key Responsibilities:- Strategic Transformation Leadership
- Develop and execute enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global BPO operations.
- Align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).
- Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderation.
- Collaborate with internal teams (data science, product, and engineering) to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.
- Leverage Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
- Conduct value stream mapping, root cause analysis (RCA) workshops, and process simulations to uncover opportunities for process optimization and operational efficiency.
- Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
- Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
- Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.
- Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation.
- Drive the creation and operationalization of a Center of Excellence (COE) for AI-augmented operations, fostering continuous improvement across business functions.
Requirements:
- 10+ years of experience in transformation leadership or equivalent roles.
- Proven track record of delivering strategic transformation initiatives with measurable outcomes.
- Expertise in AI/ML, data science, and six sigma methodologies.
- Strong collaboration and communication skills.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
How to Apply:
Submit your application through our online portal. We look forward to hearing from you.
