Customer Service Associate

5 days ago


Patna, Bihar, India Yatri Restro Full time

Job Overview

We are seeking a skilled Customer Support Executive to join our team at Yatri Restro. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities

  • Respond to customer inquiries via calls, emails, and chat in a timely and professional manner.
  • Assist customers with order placement, modifications, and cancellations, ensuring a smooth and hassle-free experience.
  • Resolve customer complaints and ensure their satisfaction by providing effective solutions.
  • Guide users on app usage and wallet benefits, promoting a positive user experience.
  • Collaborate with the restaurant and delivery teams to ensure seamless operations.
  • Maintain accurate customer records and gather feedback to improve our services.
  • Communicate offers and discounts to customers, enhancing their shopping experience.

Requirements

  • Fresh 12th pass students eager to learn and grow in the field of customer service.
  • Passionate about delivering excellent customer service and communication skills.
  • Basics knowledge of mobile apps and food delivery services.
  • An enthusiastic and problem-solving mindset, willing to learn and adapt to new situations.

Benefits

  • A stipend of 4,000/month.
  • An internship certificate upon successful completion of the program.
  • The opportunity to kickstart your career with Yatri Restro.


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