Senior OS Support Engineer for E-reader Platform
3 days ago
Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary RangeWe offer a competitive salary in the range of $80,000 - $120,000 per year, depending on experience.
Job DescriptionThis role involves working with our customised operating system, Kindle Operating System, to identify and resolve issues that may affect the user experience. You will work closely with multiple teams internally to root-cause issues and create generic dashboards to monitor the health of Kindle.
The ideal candidate will have strong problem-solving skills, be detail-oriented, and have excellent verbal and written communication skills. You will also be able to accurately prioritize projects, make sound judgments, and work to improve the customer experience.
Key Responsibilities- Identify problems before they happen and implement solutions to detect and prevent outages
- Create automated alarms to detect failures
- Partner with multiple teams internally for successful root-causing of issues
- Maintain dashboards for key metrics and create automated reports
To be successful in this role, you will need:
- 2+ years of software development or technical support experience
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Bachelor's degree
It would be beneficial if you have knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis.
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