
System Architect for Cybersecurity Solutions
1 week ago
Sr. Endpoint System Engineer
Key Responsibilities:
- Serve as a trusted technical advisor to customers, offering tailored solutions using MDM, RMM, and Patch Management tools.
- Provide hands-on support through calls, emails, and chat—resolving technical queries and ensuring smooth customer experience.
- Engage deeply with clients to understand their IT infrastructure, device management needs, and security goals.
- Troubleshoot product-related issues and collaborate with engineering, product, and sales teams to implement effective resolutions.
- Understand and communicate client's architecture, integration capabilities, and feature set with confidence.
- Escalate complex technical cases while maintaining clear communication with customers.
- Deliver training to clients and internal teams; document technical issues to enrich our knowledge base.
- Stay informed on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space.
- Actively gather and share client feedback with the product team to drive innovation and improvement.
- 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools.
- Hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
- Familiarity with tools like Kaseya, ConnectWise, or NinjaRMM.
- Strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals.
- Excellent communication skills—both technical and non-technical.
- Strong organizational skills, multitasking abilities, and a collaborative team mindset.
- Degree in BE / B.Tech / MCA or equivalent.
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