Digital Transformation Manager
5 days ago
The role of a Digital Transformation Manager at Powerweave Software Services involves leading the customer onboarding process and ensuring a smooth product implementation. This includes serving as a secondary point of contact for assigned customer accounts and building strong relationships with customers to promote long-term partnerships.
Key Responsibilities:
- Guide customers through product features and functionality.
- Conduct training sessions and create educational resources for customers.
- Promote product best practices to maximize customer value.
- Assist in developing account strategies to drive customer retention.
- Identify and pursue upsell/cross-sell opportunities within existing accounts.
Requirements:
- Bachelor's degree in Business Administration, Marketing, Communications, or related field.
- 5+ years in customer success, account management, or similar customer-facing roles.
- Expertise in customer relationship management, retention, onboarding, upselling/cross-selling, and collaboration with cross-functional teams.
Estimated Salary: $120,000 - $180,000 per year.
Why Work with Us:
We offer a dynamic work environment that fosters growth and development. Our team is passionate about delivering exceptional results and making a meaningful impact.
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