Digital Transformation Manager

5 days ago


Mumbai, Maharashtra, India Powerweave Software Services Full time
Job Title: Digital Transformation Manager

The role of a Digital Transformation Manager at Powerweave Software Services involves leading the customer onboarding process and ensuring a smooth product implementation. This includes serving as a secondary point of contact for assigned customer accounts and building strong relationships with customers to promote long-term partnerships.

Key Responsibilities:
  • Guide customers through product features and functionality.
  • Conduct training sessions and create educational resources for customers.
  • Promote product best practices to maximize customer value.
  • Assist in developing account strategies to drive customer retention.
  • Identify and pursue upsell/cross-sell opportunities within existing accounts.

Requirements:
  • Bachelor's degree in Business Administration, Marketing, Communications, or related field.
  • 5+ years in customer success, account management, or similar customer-facing roles.
  • Expertise in customer relationship management, retention, onboarding, upselling/cross-selling, and collaboration with cross-functional teams.

Estimated Salary: $120,000 - $180,000 per year.

Why Work with Us:
We offer a dynamic work environment that fosters growth and development. Our team is passionate about delivering exceptional results and making a meaningful impact.

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