Corporate Trainer

2 weeks ago

Bengaluru, Karnataka, India beBeeProcessTrainer Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title: Process Trainer

 

  • Deliver sessions for new hires, tenured employees and cross-functional teams.
  • Support production associates on a real time basis.
  • Monitor voice and digital interactions live and provide timely responses that defuse customer dissatisfaction.
  • Work with associates in Academy Bay.
  • Evaluate customer and associate interactions on the stipulated Evaluation form and score the associates based on their performance on soft skills and resolution.
  • Study top performers' customer interactions and disseminate best practices across the account.
  • Collate WOW chats for future reference.
  • Provide timely feedback either to the associates or to their TLs emailing a copy to the participants and stakeholders.
  • Document feedback and evaluations on associate customer interactions.
  • Publish scores of the groups that the trainer is working with.
  • Conduct small group training sessions.
  • Conduct call listening and chat & email readout sessions for the associates.
  • Recommend remedial and refresher courses to be assigned based on associates' performance on the floor.
  • Flag off EWS to the stakeholders if there are any.
  • Participate in weekly business reviews and provide inputs asked for.
  • Roll out knowledge checks once a month.
  • Prepare worksheets and other job-aids for associates' reference.
  • Conduct DSAT analysis from the language and soft skills perspective.
  • Prepare and publish weekly report with effort and outcomes.
  • Maintain a repository of suggested responses mandatorily for review and dissemination.
  • Assess prospective candidates/employees on language proficiency.
Responsibilities Include:
  • 1-3 years of relevant domain experience is compulsory.
  • Post-secondary degree & above is preferred.
  • Available to work in weekends.
  • Commitment to work in any site in Hyderabad.
  • Excellent facilitation skill.
  • Strong knowledge in English grammar.
  • Strong verbal and spoken proficiency in English.
  • Ability to handle a class of 20 to 50 trainees.
  • Intermediate to Advanced level proficiency in Google Suite and Windows Operating System.
  • Typing speed of 35 WPM with a minimum of 95% accuracy.
  • A positive work ethic and commitment to the tasks assigned.
  • Adaptability to trends within the organization.
  • Compliancy to the organizational policies and standards.
  • Flexible availability during business exigencies.

 

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