
Director of E-commerce Operations
7 hours ago
Job Description:
Elevate our e-commerce presence by leading a comprehensive growth strategy across channels, ensuring aggressive revenue and margin targets. Develop and implement strategies to drive sales, improve customer experience, and enhance brand reputation.
Main Responsibilities:
- Develop and manage cross-functional teams to achieve business objectives.
- Forecast demand and manage end-to-end inventory to minimize stock-outs and ageing stock.
- Craft new-product roadmaps, localize hero SKUs, and sunset low ROI lines.
- Negotiate with 3PLs, payment partners, and duty consultants to optimize landed costs and SLAs.
- Champion customer obsession by mining VOC insights to feed product updates and CX enhancements.
- Drive strategic partnerships to amplify reach and ensure legal and tax compliance.
- Present quarterly business reviews to Global Leadership, highlighting wins, risks, and next bets.
- Benchmark competition and deliver actionable intel on pricing, share-of-voice, and shelf velocity.
Qualifications:
- Tier 1 colleges only.
- 10 to 17 years of relevant work experience in Retail industry (FMCG, Retail, E commerce).
- Excellent communication and interpersonal skills.
- Strong analytical, data, and problem-solving skills.
- Ability to drive and manage own tasks effectively, work independently, and be an effective contributor to the team.
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