Program Director

2 weeks ago

Hyderabad, Telangana, India beBeeProject Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title

Senior Project Manager

Senior Project Management Role Overview

This role plays a critical part in the Enterprise Service Management office, responsible for leading the planning, execution and successful delivery of complex service management projects and programs.

Key Responsibilities:
  • Lead the planning and execution of complex service management projects across multiple teams and stakeholder groups.
  • Define detailed project roadmaps, timelines, workstreams, and deliverables aligned to enterprise priorities.
  • Manage scope, resources, risks and dependencies to ensure project milestones are met and value is realized.
Stakeholder Management & Collaboration:
  • Serve as the primary point of contact for business and technical stakeholders throughout the project lifecycle.
  • Facilitate workshops, working sessions, and steering committee meetings to gather requirements and drive alignment.
  • Ensure effective communication, coordination and transparency across all impacted business units and technology partners.
  • Manage expectations and drive accountability across cross-functional teams and third-party contributors.
Service Management Integration:
  • Collaborate with Capability Owners and Service Architects to design and integrate new or revised service management processes.
  • Ensure project outputs align with ESM standards and enhance operational capabilities.
  • Support the operationalization and adoption of service improvements across the service lifecycle (strategy to operations).
Portfolio & Governance Alignment:
  • Ensure projects align with the broader service portfolio roadmap and support enterprise goals.
  • Maintain governance through regular status reporting, issue escalation and documentation of key decisions.
  • Monitor and report on program/project KPIs and success criteria to ESM leadership.
Continuous Improvement & Enablement:
  • Promote a culture of continuous improvement by conducting project retrospectives and capturing lessons learned.
  • Contribute to standardization of project delivery methodologies and tools within the ESM office.
  • Mentor junior project managers or analysts to build delivery excellence across the team.
Requirements
  • 5+ years of experience managing complex IT or service management projects, with at least 3 years in a senior or lead role.
  • Proven experience leading enterprise-scale service management initiatives from scoping through implementation.
  • Strong understanding of ITSM frameworks such as ITIL, and experience integrating service delivery and process design with platform solutions (e.g. ServiceNow).
  • Excellent skills in stakeholder management, communication, risk management and decision-making under pressure.
  • Experience working in a global matrixed organization with diverse business and technology teams.
  • Bachelors degree in Information Technology, Business Administration or a related field (PMP or Prince2 certification preferred).

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