Medical Tourism Support Specialist

3 days ago

Pune, Maharashtra, India beBeeExecutive Full time US$ 40,000 - US$ 80,000

About Us:

We are a global medical concierge platform helping patients access trusted hospitals, verified doctors, and seamless treatment journeys across countries.

Job Overview:

We are looking for experienced executives with a clear American accent to join our patient experience team. Your role will involve first-touch calls, ongoing follow-ups, and empathetic support for patients from the US and Canada looking to travel for medical care.

Key Responsibilities:

  • Make outbound and attend inbound calls from international patients
  • Understand patient needs and share information about doctors, hospitals, procedures, and next steps
  • Manage follow-ups, update CRM systems, and coordinate with case managers
  • Ensure a warm, trustworthy, and helpful interaction every single time
  • Work closely with internal teams to align on timelines, documents, and treatment journeys

Requirements:

  • 1 to 3 years of executive or customer service experience with international calling
  • Strong fluency in English with a natural American accent
  • Empathetic communication and ability to handle sensitive medical conversations
  • Tech-savvy and familiar with CRM or calling tools
  • Comfortable with flexible shifts and target-based calling

To proceed with Round 1, we'd like you to complete a simple voice task:

  • Briefly introduce yourself
  • Pretend you're consulting a prospective customer in the USA, recommending any product or service you genuinely love

Why Choose Us:

  • Global exposure in a fast-growing medical tourism industry
  • Competitive salary with performance-based incentives
  • Opportunity to grow into patient success or international coordination roles
  • Be part of a purpose-driven brand helping real patients across the world

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