AI-Powered Technical Support Expert

1 week ago

Pune, Maharashtra, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Specialist Job Description

We are seeking a full-time Technical Support Specialist for a remote position.

The Technical Support Specialist will provide technical support and troubleshooting assistance to clients, ensuring high levels of customer satisfaction.

This role involves responding to support requests, diagnosing issues, and providing timely and effective solutions.

  • Key Responsibilities:
  • Provide technical support and troubleshooting assistance to clients
  • Respond to support requests and diagnose issues
  • Document issues and resolutions, contribute to knowledge bases
  • Collaborate with other teams to improve product performance

Requirements:

  • Technical Skills:
  • Technical support and troubleshooting skills
  • Analytical skills for diagnosing and resolving technical issues

Soft Skills:

  • Customer Service:
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely

Education and Experience:

  • Bachelor's degree in IT, Computer Science, or related field preferred
  • Experience with AI and cloud solutions is a plus
About This Role

This is an exciting opportunity to join our team as a Technical Support Specialist. As a member of our support team, you will play a critical role in ensuring the highest levels of customer satisfaction.

We offer a dynamic and supportive work environment that encourages growth and development. If you have a passion for delivering exceptional customer service and possess the necessary technical skills, we encourage you to apply for this role.

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