Executive Manager

2 days ago

Mysore, Karnataka, India beBeeBackgroundVerification Full time ₹ 35,00,000 - ₹ 70,00,000

Job Overview:

We are seeking a skilled leader to manage a team of professionals handling background verification processes, including employment, education, and address verifications. This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.

  • Lead, motivate and supervise a team of BGV call centre executives.
  • Monitor live and recorded calls to ensure quality, accuracy and compliance with client-specific and internal standards.
  • Oversee the timely closure of verification cases while ensuring adherence to defined TATs (Turnaround Times).
  • Provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments (e.g., Quality Assurance, Client Servicing, HR).
  • Ensure strict adherence to data privacy, confidentiality and security protocols.
  • Conduct refresher and training sessions to keep the team updated on process changes and compliance requirements.

Requirements:

  • Graduated in any discipline.
  • 3-5 years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry.
  • Strong verbal and written communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • High attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

  • Effective team management and supervision.
  • Ensuring high-quality and compliant service delivery.
  • Timely case closures and turnaround times.
  • Ongoing coaching and performance evaluation.
  • Escalation handling and coordination.
  • Data privacy and security adherence.

Requirements:

  • Any graduate degree.
  • Minimum 3-5 years of call centre experience, preferably in BGV or BPO.
  • Excellent communication and interpersonal skills.
  • Proficient in MS Excel and call monitoring software.
  • Attention to detail and multitasking abilities.

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