Business Financial Relations Specialist

2 weeks ago

Hyderabad Secunderabad Telangana, India beBeeCollections Full time ₹ 1,04,000 - ₹ 1,30,878

Job Summary:

The Credit and Collections team is responsible for the collection of all accounts receivable. This position is key in ensuring delinquent accounts are resolved, thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.

Main Responsibilities:

  • FOLLOW-UP WITH CLIENTS RIGOROUSLY OVER CALLS AND EMAILS FOR PAYMENTS OF OVERDUE INVOICES
  • ENFORCING POLICIES AND PROCEDURES RELATED TO PAYMENT, CANCELLATION, AND SUSPENSION/TERMINATION OF CUSTOMER SERVICES
  • ACCOUNTABLE FOR ALL CUSTOMER DISPUTES AND OWNING THESE THROUGH TO RESOLUTION
  • ENSURE THAT ALL ACTIVITIES UNDERTAKEN ARE COMPLETED IN LINE WITH OUR INTERNAL CONTROLS AND PUBLISHED PROCESSES
  • UNDERTAKE SALES LEDGER ACCOUNT RECONCILIATIONS AS REQUIRED
  • RESPOND PROMPTLY AND COMPLETELY TO BOTH CUSTOMER AND INTERNAL ENQUIRIES
  • ESCALTION OF DEBT ISSUES TO ACCOUNT MANAGER & LINE MANAGER
  • WORKING CLOSELY WITH ORDER MANAGEMENT, CUSTOMER SERVICE/CLIENT RELATIONS, CASH APPLICATIONS AND SALES MANAGEMENT TEAMS TO RESOLVE CUSTOMER QUERIES & DISPUTE IN TIME
  • PROVIDING GENERAL CUSTOMER SERVICE REGARDING CUSTOMER REFUNDS, PAYMENT FORMS, PAYMENT DISCREPANCIES, AND TAX FORMS/PROCEDURES, PAYMENT HISTORIES, STATEMENTS OF ACCOUNT, ETC.
  • NOTING AND REPORTING CUSTOMER STATUS THROUGH ACCOUNT REVIEWS, ACCOUNT NOTES AND MEETINGS WITH VARIOUS BUSINESS STAKEHOLDERS
  • ASSISTING IN THE MAINTENANCE OF CUSTOMER CONTACT INFORMATION
  • PARTICIPATING IN MUTUAL SUPPORT AND KNOWLEDGE SHARING OF THE GLOBAL CREDIT AND COLLECTIONS TEAM

Requirements:

  • 2-4 YEARS OF EXPERIENCE IN B2B COLLECTIONS ENVIRONMENT
  • EXCELLENT VERBAL AND WRITTEN ENGLISH COMMUNICATION.
  • EXCELLENT PROBLEM-SOLVING SKILLS.
  • COMMITMENT TO EXCELLENT CUSTOMER SERVICE
  • STRONG ATTENTION TO DETAIL, GOAL ORIENTED
  • ABILITY TO PRIORITIZE AND MANAGE MULTIPLE RESPONSIBILITIES AND MEET DEADLINES.
  • BASIC KNOWLEDGE OF MS OFFICE SUITE INCLUDING EXCEL A PLUS
  • KNOWLEDGE OF SAP, SALESFORCE OR HIGHRADIUS IN AR ENVIRONMENT IS A GREAT BONUS.

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