Digital Collection Specialist

2 days ago


Shimoga, Karnataka, India beBeeDigitalCollections Full time ₹ 80,00,000 - ₹ 1,00,00,000

Job Title: Digital Collections Team Leader (TL)

Key Responsibilities:
  • Lead, mentor and coach a team of digital collections agents to meet and exceed key performance indicators (KPIs).
  • Conduct regular performance reviews and provide constructive feedback.
  • Foster a positive and high-performance work environment.
  • Monitor team performance ensuring adherence to quality standards and compliance protocols.
  • Develop and implement effective digital collections campaigns across various channels such as email social media and chat.
  • Analyze campaign data to identify trends optimize strategies and improve recovery rates.
  • Utilize data analytics to segment customer portfolios and tailor communication strategies.
  • Collaborate with the analytics team to build and refine digital collections models.
  • Demonstrate strong proficiency in Microsoft Excel to track team performance analyze campaign results and create comprehensive reports.
  • Prepare and present regular performance reports using PowerPoint for senior management and clients.
  • Analyze data to identify opportunities for process improvements and strategic enhancements.
  • Serve as a key point of contact for clients handling inquiries and providing regular updates on collection performance.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Presentation business insights and strategic recommendations to clients in a clear and compelling manner.
  • Identify and implement process efficiencies to streamline digital collections operations.
  • Ensure all collections activities comply with regulatory requirements and company policies.
  • Stay updated with industry trends and best practices in digital collections and customer engagement.


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