Hyderabad Marine Service Advisor Role

4 days ago


Hyderabad, Telangana, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Service Representative Position

We are seeking a skilled professional to handle customer complaints, troubleshoot issues, and coordinate support technicians. The ideal candidate will possess excellent communication skills and be able to effectively resolve customer concerns.

Main Responsibilities:

  • Communicate with customers via phone, WhatsApp, and in-person meetings to understand their satisfaction levels
  • Receive, log, and track the status of customer complaints
  • Troubleshoot problems by analyzing customer feedback and coordinating with technical teams
  • Coordinate the dispatch of support technicians and determine issue resolution requirements
  • Follow up to close customer complaints and ensure their satisfaction
  • Monitor and record sales of parts required for support
  • Organize regional service camps for repair and customer feedback sessions
  • Provide clear summary recommendations for product and process improvements based on customer feedback

Required Skills and Qualifications:

  • Proficiency in Microsoft Office tools (Excel, Word)
  • Familiarity with PowerPoint presentation software
  • Highly organized with strong attention to detail
  • Proven ability to persistently solve problems and achieve results

Key Performance Indicators: Customer satisfaction, complaint resolution rate, support technician coordination efficiency, sales growth, and quality of product and process feedback

Work Environment: Dynamic and fast-paced industry setting



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