
Hyderabad Marine Service Advisor Role
4 days ago
Customer Service Representative Position
We are seeking a skilled professional to handle customer complaints, troubleshoot issues, and coordinate support technicians. The ideal candidate will possess excellent communication skills and be able to effectively resolve customer concerns.
Main Responsibilities:
- Communicate with customers via phone, WhatsApp, and in-person meetings to understand their satisfaction levels
- Receive, log, and track the status of customer complaints
- Troubleshoot problems by analyzing customer feedback and coordinating with technical teams
- Coordinate the dispatch of support technicians and determine issue resolution requirements
- Follow up to close customer complaints and ensure their satisfaction
- Monitor and record sales of parts required for support
- Organize regional service camps for repair and customer feedback sessions
- Provide clear summary recommendations for product and process improvements based on customer feedback
Required Skills and Qualifications:
- Proficiency in Microsoft Office tools (Excel, Word)
- Familiarity with PowerPoint presentation software
- Highly organized with strong attention to detail
- Proven ability to persistently solve problems and achieve results
Key Performance Indicators: Customer satisfaction, complaint resolution rate, support technician coordination efficiency, sales growth, and quality of product and process feedback
Work Environment: Dynamic and fast-paced industry setting
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