Telemarketing Representative
3 weeks ago
GREATBELL HR Consultancy Services PVT LTD is a leading provider of Human Resources Services, excelling in Technical and Hospitality Manpower Recruitment. With a strong presence in India, we cater to diverse recruitment needs, headquartered in Cochin, Kerala.
Job OverviewWe are seeking a highly motivated and experienced Junior Telemarketer to join our team. The ideal candidate will have excellent communication skills, a strong focus on customer service, and the ability to excel in a fast-paced telecommunication environment.
Key Responsibilities- Conduct outbound calls to potential clients in the technical and hospitality sectors, explaining our services effectively and identifying leads.
- Nurture long-term customer relationships through consistent follow-up and quality interaction, developing and updating customer databases with accurate information.
- Listen and respond efficiently to customer inquiries, delivering personalized solutions and advice, and collaborating with team members to achieve monthly targets.
- Maintain up-to-date knowledge of GREATBELL HR services and industry trends to provide accurate information to clients, and prepare regular reports on telemarketing progress and feedback.
- Proven experience of at least 1 year in telemarketing or a related field, demonstrating strong communication capabilities and exceptional customer service skills.
- Strong telecommunications knowledge for handling calls effectively and engaging potential customers, and experience in career counseling to guide potential customers in making informed decisions.
- Ability to implement academic advising techniques that enhance customers' decision-making processes, and proficiency in student counseling to understand and address varied customer needs and requirements.
- Self-motivated with strong organizational skills to manage multiple calls in a busy environment, and capability to gather and interpret the Voice of the Customer to continuously improve service strategies.
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