Senior Operations Manager
2 weeks ago
Job Title: Senior Operations Manager - Merchant and Banking
About the Role:
We are seeking a highly experienced Senior Operations Manager to join our team at Network People Services Technologies. As a Senior Operations Manager - Merchant and Banking, you will be responsible for managing the entire lifecycle of merchant and banking operations, including onboarding, monitoring, reconciliation, and dispute resolution.
Key Responsibilities:
- Guide and support the operations team in their daily tasks, helping them achieve set performance goals.
- Set clear expectations, review outcomes, and mentor the team for continuous improvement.
- Coordinate with cross-functional teams (Product, Tech, Compliance) to resolve issues and optimize workflows.
- Collaborate with the Product and Tech teams to drive process automation and continuous operational improvement.
- Manage the full operational lifecycle: onboarding, monitoring, reconciliation, and dispute resolution.
- Ensure timely resolution of all operational activities and meet service-level agreements.
- Monitor and report on team performance using MIS, covering daily, monthly, quarterly, and annual data.
- Use analytical insights to drive decision-making and process improvements.
- Act as the key point of contact for external stakeholders (Banks, NPCI, FIU, etc.) and resolve issues effectively.
- Build strong relationships with internal teams and external partners to ensure smooth operations.
- Lead and develop a high-performing operations team, fostering a culture of collaboration, innovation, and accountability.
- Manage disputes within agreed turn-around times, ensuring client satisfaction.
- What We Are Looking For:
- Extensive experience in PA/PG operations with a deep understanding of merchant onboarding, monitoring, reconciliation, and dispute resolution.
- Experience in writing and implementing SOPs, BRDs, and leading automation initiatives.
- Proficiency in MS Excel and other reporting tools to analyze data and drive performance improvements.
- Strong interpersonal, communication, and presentation skills, with the ability to lead and groom team members.
- A solution-oriented mindset with the ability to navigate complex operational challenges effectively.
- Entrepreneurial skills, ability to observe, innovate and own your work.
- Detail-oriented and organized with strong time management skills.
- Influencing skills and the ability to create positive working relationships with team members at all levels.
- A collaborative approach and work with perfection as a group effort to achieve organization goal
Requirements:
- Extensive experience in PA/PG operations with a deep understanding of merchant onboarding, monitoring, reconciliation, and dispute resolution.
- Experience in writing and implementing SOPs, BRDs, and leading automation initiatives.
- Proficiency in MS Excel and other reporting tools to analyze data and drive performance improvements.
- Strong interpersonal, communication, and presentation skills, with the ability to lead and groom team members.
- A solution-oriented mindset with the ability to navigate complex operational challenges effectively.
- Entrepreneurial skills, ability to observe, innovate and own your work.
- Detail-oriented and organized with strong time management skills.
- Influencing skills and the ability to create positive working relationships with team members at all levels.
- A collaborative approach and work with perfection as a group effort to achieve organization goal
We Offer:
- A challenging and dynamic work environment
- Opportunities for growth and professional development
- Competitive compensation and benefits package
- Collaborative and supportive team environment
- Meaningful work that makes a difference
How to Apply:
Please submit your resume and cover letter to [insert contact information].
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