IT Technical Specialist
1 week ago
We are a leading IT solutions provider dedicated to delivering exceptional services and support to our clients.
Job OverviewGig Workplace is seeking an experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical assistance and troubleshooting expertise to our clients.
This role requires excellent problem-solving skills, strong attention to detail, and the ability to prioritize tasks effectively. Ideal candidates should have 1-3 years of experience in a similar role and be familiar with both hardware and software support.
Key Responsibilities- Deliver high-quality technical support and assistance for desktop-related IT issues.
- Offer desk-side support to local users and provide remote assistance as needed.
- Monitor, track, and address customer satisfaction survey responses.
- Demonstrate expertise in Windows support, Outlook support, Active Directory, DNS, and DHCP.
- Troubleshoot operating system issues and configure Outlook settings effectively.
- Exhibit strong communication skills coupled with a solid grasp of technical knowledge.
The estimated salary for this position is ₹8,00,000 - ₹12,00,000 per annum, depending on experience and qualifications.
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