Reservations Manager

2 weeks ago


Goa, India The Indian Hotels Company Limited Full time
Job Title: Reservations Executive

Job Summary:

We are seeking a highly skilled Reservations Executive to join our team at The Indian Hotels Company Limited. As a key member of our reservations team, you will be responsible for administering reservations functions, supervising staff, and ensuring an efficient check-in and check-out process.

Key Responsibilities:
  • Assist the Reservations Manager in administering reservations functions and supervising staff on a daily basis.
  • Work with the Reservations Manager and associates to carry out procedures ensuring an efficient check-in and check-out process.
  • Ensure guest and associate satisfaction and maximize the financial performance of the department.
  • Coordinate with other departments to provide service of the highest quality for our guests.
  • Manage and provide training and work assignments to Reservations Sales staff.
  • Actively up-sell business opportunities to maximize revenue.
  • Operate the hotel's reservation system.
  • Develop and maintain strong relationships with regular guests.
  • Assist in monitoring group reservation forecast data.
  • Coordinate with sales and Convention Services to process rooming lists and reservation cards.
Requirements:
  • Intermediate to Advanced Microsoft Office skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

What We Offer:

The Indian Hotels Company Limited offers a competitive salary and benefits package, as well as opportunities for career growth and development.


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