Reservations Manager
2 weeks ago
Job Summary:
We are seeking a highly skilled Reservations Executive to join our team at The Indian Hotels Company Limited. As a key member of our reservations team, you will be responsible for administering reservations functions, supervising staff, and ensuring an efficient check-in and check-out process.
Key Responsibilities:- Assist the Reservations Manager in administering reservations functions and supervising staff on a daily basis.
- Work with the Reservations Manager and associates to carry out procedures ensuring an efficient check-in and check-out process.
- Ensure guest and associate satisfaction and maximize the financial performance of the department.
- Coordinate with other departments to provide service of the highest quality for our guests.
- Manage and provide training and work assignments to Reservations Sales staff.
- Actively up-sell business opportunities to maximize revenue.
- Operate the hotel's reservation system.
- Develop and maintain strong relationships with regular guests.
- Assist in monitoring group reservation forecast data.
- Coordinate with sales and Convention Services to process rooming lists and reservation cards.
- Intermediate to Advanced Microsoft Office skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer:
The Indian Hotels Company Limited offers a competitive salary and benefits package, as well as opportunities for career growth and development.
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