International Service Delivery Manager

1 week ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Global Services Leader Opportunity

Join a team seeking an accomplished professional to lead international implementation and technical services for customers worldwide.

This role will oversee end-to-end service delivery and technical solutions, including implementations, data migrations, integrations, and enterprise consulting engagements.

Key Responsibilities:
  • Drive flawless execution of all engagements, ensuring timely delivery within budget and at the highest quality standards
  • Architect and guide complex technical solutions including integrations, data migrations, and custom configurations designed for scalability, security, and maintainability
  • Oversee disciplined engagement management through robust documentation, scope governance, risk management, and transparent reporting
  • Partner with cross-functional teams to deliver cohesive client experiences that accelerate time-to-value and adoption
Client Leadership and Escalation Management:
  • Serve as a strategic advisor to enterprise accounts, cultivating executive-level relationships and guiding customers throughout the services lifecycle
  • Proactively manage client expectations through structured planning and disciplined resource management, ensuring predictable outcomes
  • Act as the senior escalation authority for risks, issues, and client concerns, driving timely resolution while reinforcing customer trust
Process Excellence and Optimization:
  • Design, implement, and refine delivery methodologies to enable world-class execution, accelerate client adoption, and deliver measurable business outcomes
  • Optimize operations by leveraging data, AI, automation, and process innovation to improve efficiency and reduce costs
  • Define, track, and optimize KPIs (e.g., utilization, time-to-value, customer satisfaction, revenue impact) to drive team performance
Team Leadership and Development:
  • Recruit, mentor, and retain a high-performing team, overseeing onboarding, performance management, career progression, and transitions
  • Foster a collaborative culture grounded in transparency, accountability, and continuous learning
  • Provide coaching in technical solutioning, enterprise consulting, and project delivery
Strategic Leadership:
  • Define and execute the international Professional Services vision, ensuring alignment with company objectives
  • Partner with executive leadership to drive profitability and sustainable scaling across the services portfolio

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