Electron JS Developer

4 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
Software Support Specialist

We are seeking a skilled Software Support Specialist to join our team.

About the Role:

  • This is an exciting opportunity for a seasoned software support specialist to provide top-notch assistance to our clients and internal teams.
  • You will be responsible for delivering expert-level technical support for software solutions built using Electron JS, Angular, and Java.
  • Your exceptional troubleshooting skills and ability to conduct root cause analysis will enable you to efficiently resolve complex technical issues.
  • Collaboration with development, QA, and DevOps teams will be key in resolving problems and implementing resolutions.
  • You will also develop support documentation, including FAQs and knowledge base articles for internal teams and users.
  • Effective communication with clients or internal users to understand and clarify issue reports and provide updates on resolutions will be essential.
  • In addition, you may participate in on-call rotation or provide after-hours support as needed.

Requirements:

  • Proficiency in Electron JS, Angular, and Java.
  • Experience in providing L2/L2.5 support for web and desktop applications.
  • Strong analytical skills and ability to conduct root cause analysis.
  • Familiarity with application performance monitoring and incident management.
  • Ability to collaborate effectively with cross-functional teams.

Benefits:

  • An excellent opportunity to work with cutting-edge technology.
  • A collaborative environment that fosters growth and learning.
  • A chance to make a meaningful impact on our clients' success.

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