
Patient Care Coordinator
2 days ago
Job Title:
Healthcare Operations CoordinatorAbout the Role:
We are seeking a highly skilled Healthcare Operations Coordinator to serve as a liaison between patients and our healthcare institution, ensuring seamless communication and efficient services. The ideal candidate will have excellent communication and interpersonal skills, with a strong ability to multitask and solve problems.Key Responsibilities:
• Greet and assist patients and their families in a courteous and professional manner• Coordinate patient admissions, discharges, and transfers according to established protocols
• Guide patients through procedures, billing, diagnostics, and consultation processes
• Serve as a single point of contact for patients regarding treatment updates, scheduling, and follow-ups
• Coordinate between departments, including doctors' consultations, nursing, diagnostics, pharmacy, billing, etc., for timely service delivery
• Handle patient complaints, feedback, and grievances professionally and escalate when necessary
• Maintain accurate patient records, files, and necessary documentation
• Assist in explaining hospital policies, services, and costs to patients and caregivers
• Ensure VIP and international patient protocols are followed, if applicable
• Maintain confidentiality of patient data and uphold hospital ethics at all times
Requirements:
• Any graduate degree, preferably in Healthcare or Administration• Minimum 1-2 years of experience in hospital or healthcare service coordination
• Excellent communication and English skills (Tamil preferred)
• Interpersonal skills, strong multitasking, and problem-solving abilities
• Good computer knowledge, including MS Office and Hospital ERP
• Patient-centric and empathetic approach
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