Sales and Customer Service Representative
6 days ago
At Dpr Enterprises, we are seeking a skilled Customer Relationship Development Specialist to join our team. As a key member of our sales team, you will be responsible for generating sales through cold calling and answering incoming calls from prospective customers.
The ideal candidate will be able to understand customer requirements quickly and present solutions that meet their needs. Strong communication and presentation skills, as well as the ability to handle customer rejection, are essential for this role.
Key Responsibilities:
- Cold call people using a given phone directory to sell products or solicit donations
- Answer incoming calls from prospective customers
- Use scripts to provide information about product features, prices, and benefits
- Ask pertinent questions to understand customer requirements
- Persuade customers to buy by demonstrating how merchandise or services meet their needs
- Record customer personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company's reputation
- Meet sales quotas and facilitate future sales
- Keep records of calls and sales, and record useful information
Requirements:
- Proven experience as a telemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales quotas, preferably over the phone
- Working knowledge of relevant computer programs and telephone systems
- Excellent communication and presentation skills
- Proficient in English and Kannada
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
- High school diploma
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