Senior Customer Success Manager

1 day ago

Noida, Uttar Pradesh, India beBeeCareer Full time ₹ 1,04,000 - ₹ 1,30,878

About this role:

We are seeking an experienced professional to lead and oversee our Customer Success department. This role involves managing a team of Team Leaders, who in turn manage a large pool of Customer Success Executives.

Key responsibilities include driving customer onboarding, adoption, retention, and satisfaction across our clients. Additionally, you will develop and implement customer success strategies and playbooks tailored for high-volume customers.

You will be responsible for implementing and scaling tech-touch engagement models for effective customer coverage. Moreover, you will develop strategies to drive deep product adoption and showcase the value of our solutions.

Required qualifications:

  • 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
  • Minimum 2+ years of direct experience leading Team Leaders / Managers.
  • Strong exposure to managing high-volume SMB customer bases.
  • Excellent strategic thinking, problem-solving, and analytical skills.
  • Tech-savvy mindset with experience implementing automation or tech-touch models.

Benefits:

  • Career growth opportunities in a fast-growing company.
  • A competitive salary and performance-based incentives.
  • A dynamic, inclusive, and collaborative work environment.
  • Significant opportunities for professional growth and career advancement.
  • The chance to make a real impact on thousands of growing businesses.

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