IT Operations Manager

21 hours ago

Bikaner, Rajasthan, India beBeeExpertise Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: IT Operations Manager

We are seeking a highly skilled IT Operations Manager to join our team. As an IT Operations Manager, you will be responsible for overseeing the day-to-day operations of our IT systems and infrastructure.

Key Responsibilities:

  • Collaborate with senior technical management, product owners, and project managers to develop, design, and implement requirements.
  • Deliver service improvements without unnecessary investment in new products by working smarter, providing better tools, and utilizing existing product sets more effectively.
  • Improve alignment of technology solutions with operational areas to focus on practical delivery of solutions architecture to the organization using experience from across the Atlassian product set.
  • Serve as a subject matter expert for Atlassian Jira and Confluence and related add-ons.
  • Provide ownership and regular updates of issues, including supporting users with best practice advice until request has been resolved.
  • Evaluate, diagnose, research, analyze, and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
  • Maintain adherence to security policy surrounding platform standards and provide engineering solutions to that policy as directed by the security product roadmap.
  • Ensure operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change to efficiently and effectively onboard new technology.
  • Own and manage user access permissions per security guidelines.
  • Ensure effective communication across the department and geographically dispersed teams, including identifying new skills, skills gaps, and working to improve overall team knowledge.

Required Skills and Qualifications:

  • Demonstrate extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
  • Showcase demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Demonstrate acquaintance with Agile methodologies and cloud-based project management tools.
  • Exhibit comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  • Display exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimize manual workload.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.
  • Proficient in cost optimization by identifying and substituting unnecessary plugins with cloud-native features.

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