
Live Bus Tracking Solution Architect
2 days ago
We're seeking a talented individual to reimagine how India experiences live bus tracking, making it more reliable, accurate, and delightful. Millions of people rely on us every day to track their buses in real time.
This role is about solving real user problems, improving ETA accuracy, and ensuring our tracking works seamlessly, every single day.
- Define and own the vision & roadmap for Chalo's live tracking experience.
- Dive deep into user pain points, identify gaps in bus visibility, ETA accuracy, and reliability.
- Build a measurement framework for prediction engine performance (ETA accuracy, schedule adherence, uptime).
- Closely collaborate with engineering & data science to improve algorithms, accuracy, and system performance.
- Partner with design to create intuitive, simple, and trust-building user experiences.
- Work with operations teams to ensure ground-level issues are captured and solved.
- Use data to identify patterns, monitor performance metrics, and drive insights into product decisions.
- Prioritize effectively balancing quick wins with long-term improvements.
- Act as the voice of the customer across sales, ops, marketing, and leadership.
- Drive pilots, A/B tests, and experiments to validate hypotheses before scaling.
We're looking for someone who thrives on tough challenges, has a customer-first mindset, and is analytically sharp. Strong communication skills are essential, as well as business acumen and the ability to connect user experience improvements to business outcomes.
Key Qualifications:
- Problem solver at heart.
- Customer-first mindset: curious, empathetic, and user-obsessed.
- Analytically sharp: strong with data, metrics, and deriving actionable insights.
- Tech-savvy: understands how real-time systems, APIs, and data pipelines work.
- Strong communicator: can influence across product, design, ops, sales & marketing.
- Great at prioritization: knows how to separate 'urgent' from 'important.'
Your work directly impacts how millions of people move every day. You'll be solving one of India's most fundamental urban challenges by making public transport more reliable through data, empathy, and technology.
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