ServiceNow ITOM Specialist

3 weeks ago


Bengaluru, Karnataka, India Capgemini Full time

Job Title: ServiceNow ITOM Developer

Job Description

  • Strong experience working on ServiceNow implementations, utilizing expertise in IT Operations Management.
  • Hands-on experience in ServiceNow ITOM module, with a focus on CMDB/Discovery/Service Mapping/event management solutions.
  • Must have experience in implementing event rules, alert rules, sub-flow creation, assignment rules, and RegEx.
  • Must have Power Shell/Shell and JavaScript knowledge for use cases development, enabling efficient custom solutions.
  • Working knowledge in ServiceNow IT Operations Management Solutions, with the ability to build or modify custom patterns and troubleshoot complex issues.
  • Experienced in working with 3rd party integrations, ensuring seamless data exchange and enhanced system performance.
  • Primary Skills
  • ServiceNow ITOM Module
  • 3rd party integrations
  • CMDB/Discovery/Service Mapping/event management
  • Certifications - ServiceNow Certified System Administrator, CIS Event Management
  • Secondary Skills
  • Understanding of CI binding and correlation logic in ServiceNow, enabling robust integration and automation.
  • Experience in handling complex client requests and proposing innovative solutions in the AIOps area.


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