
Senior Customer Support Representative
2 days ago
Customer Service Associate Role Summary
We are seeking an experienced Customer Service Professional to provide exceptional customer support via phone.
Key Responsibilities and Accountabilities
- Handle customer inquiries and issues with a high level of professionalism and empathy, delivering world-class service.
- Provide timely and accurate information on products and services to meet and exceed customer satisfaction targets, fostering long-term customer relationships.
- Troubleshoot and resolve technical issues in a prompt and effective manner, ensuring customer loyalty and retention.
- Maintain up-to-date knowledge of products and services to ensure informed responses to customer inquiries.
Requirements and Qualifications
- Excellent English communication skills, both written and verbal, with the ability to articulate complex ideas clearly.
- Experience in international voice process or customer service, preferably with a similar scope of work, demonstrating adaptability and resilience.
- Ability to work in rotational shifts, including UK and US shifts, as required, showcasing flexibility and teamwork.
What We Offer Our Employees
- A dynamic and supportive work environment that values employee growth and development, providing opportunities for professional advancement.
- The chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences, promoting collaboration and innovation.
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