Digital Transformation Leader

1 day ago

Kanpur, Uttar Pradesh, India beBeeStrategy Full time ₹ 15,00,000 - ₹ 20,00,000
Digital Strategy Manager

Job Overview:

  • We are seeking a seasoned Digital Strategy Manager to lead the development and execution of our digital transformation strategy.
  • The ideal candidate will have a proven track record of driving business growth through innovative digital solutions.

Key Responsibilities:

  • Develop and execute comprehensive digital strategies aligned with our business goals.
  • Manage and optimize our digital channels, including chat, email, web, and self-service platforms.
  • Utilize data analytics to inform decision-making and drive efficiency.
  • Collaborate cross-functionally with CX, IT, and Ops teams to ensure seamless integration of digital initiatives.
  • Track key performance indicators (KPIs) and report on the impact of digital initiatives.

Requirements:

  • 5+ years of experience in digital strategy, operations, or customer experience.
  • Strong knowledge of call center tools, platforms, and KPIs.
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to adapt quickly to evolving tech and customer trends.

Desired Skills:

  • Experience with debt collection process.

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