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Relationship Manager

1 month ago

Chennai, Tamil Nadu, India Kaarlo Training & HR Solutions Pvt. Ltd. Full time
Job Description

We are seeking a highly skilled and experienced Relationship Manager to join our team at Kaarlo Training & HR Solutions Pvt. Ltd. The successful candidate will be responsible for managing relationships with various channel partners to retain business, ensuring timely and accurate resolution of recovery cases while minimizing loss, and collaborating with the claims department to identify and recover funds owed on life insurance policies.

Key Responsibilities
  • Claims Recovery:
    • Oversee the recovery process of unpaid premiums, overpaid claims, and amounts due from policyholders or beneficiaries.
    • Collaborate with the claims department to identify and recover funds owed on life insurance policies.
    • Ensure timely and accurate resolution of recovery cases while minimizing loss.
  • Debt Collection:
    • Develop and implement effective strategies for debt collection, negotiating with policyholders or beneficiaries on outstanding dues.
    • Work with third-party collection agencies and legal teams to ensure recovery actions are taken efficiently.
  • Legal Compliance:
    • Ensure all recovery processes comply with legal standards, regulatory requirements, and company policies.
    • Liaise with legal counsel for cases requiring legal intervention and represent the company in court if needed.
  • Data Analysis and Reporting:
    • Analyze data to identify trends, recovery rates, and areas for improvement.
    • Prepare detailed recovery reports for senior management, highlighting progress, challenges, and action plans.
  • Client Communication:
    • Handle escalated cases and communicate professionally with clients, beneficiaries, and their legal representatives.
    • Maintain positive relationships with policyholders and intermediaries during the recovery process.
  • Team Management:
    • Manage and guide a team of recovery officers, setting targets and monitoring their performance.
    • Provide training and development opportunities to enhance the team's efficiency.
  • Risk Management:
    • Assess the risks associated with recovery cases and create risk mitigation strategies.
    • Identify fraudulent claims and collaborate with fraud investigation teams when necessary.
  • Technology and Systems:
    • Utilize claims management systems, CRM, and recovery software to track cases and ensure efficiency in processes.
    • Continuously improve the use of technology in the recovery process to streamline operations.
  • Cross-Departmental Collaboration:
    • Work closely with departments such as Underwriting, Legal, Claims, and Finance to facilitate smooth recovery operations.
    • Provide insights and feedback to improve overall claims and policy administration processes.
    Benefits

Career Growth, Credit Decisions, Employee Productivity

Any Graduate