
Holiday Experience Coordinator
3 days ago
Job Title: Holiday Experience Coordinator
The role involves creating personalized holiday itineraries, incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
The coordinator will handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.
The position requires effective communication with customers, addressing their queries and concerns promptly and professionally.
Key Responsibilities:
- Build comprehensive holiday itineraries incorporating hotels, flights, activities, and local experiences
- Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements
- Oversee the entire holiday booking process ensuring accuracy and adherence to timelines
- Effectively communicate with customers addressing their queries and concerns
- Handle customer escalations related to bookings and itinerary changes resolving issues to ensure satisfaction
- Build rapport with vendors hotels airlines local partners to secure competitive rates and high-quality service delivery
- Stay updated on travel trends destinations and industry regulations
Requirements:
- 3-4 years of experience in holiday operations or a related field
- Experience in handling hotel bookings flight confirmations and travel itineraries
- Strong understanding of travel products and services
- Excellent communication and interpersonal skills
- Ability to problem-solve and handle customer escalations professionally
- Proficiency in travel booking systems and MS Office Suite
- Passion for travel and a strong understanding of customer service principles
Why This Role?
This is an excellent opportunity for a highly organized and customer-focused individual to join our team and contribute to delivering exceptional travel experiences.
What We Offer
A dynamic and supportive work environment with opportunities for growth and development.
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