Senior Cloud Infrastructure Specialist

This is a challenging and rewarding opportunity to lead the development and maintenance of our cloud infrastructure.

• Provide support for global data center environment including Windows server technologies, VMware, VEEAM and general server/datacenter maintenance.
• Offer immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users.
• Implement patching and proactive maintenance plans and develop best practice maintenance plans.
• Proactively review monitoring systems, act on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
• Support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.
• Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
• Identify, plan, and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.
• Evaluate all support requests, projects, and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner.
• Work evenings and weekends as required to support maintenance and project activities.

• Years of equivalent work experience.
• Years of infrastructure support experience and operational excellence.
• Infrastructure experience required in VMware, Windows Server, SAN (NetApp, HP Nimble).
• Excellent technical skills including Microsoft Operating systems server, Powershell, Exchange, Office 365, Active Directory, VEEAM, SCOM, Networking (both LAN and WAN), DNS, DHCP.
• Experience working with HP Server and Blade class machines.
• Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes.
• Strong experience with PowerShell scripting to create automation task to increase team reliability and efficiency.
• Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work.
• Experience in AWS CLI and Gcloud Command shells with an ability to create and run scripts.
• Hands on experience with VMware vSphere 6.x – able to act as 3rd tier support for escalated issues. VCP-DCV 6.0/6.7 or later preferred.
• Hands on experience with backup tools including Veeam Backup and Replication, Cloud Endure and Cloudranger preferred.
• Strong experience managing virtual instances in cloud environments (Azure, AWS and GCP), including associated elements such as security groups, resource groups, load balancers, storage devices, backup & recovery, and network resources.
• Experience in configuring Azure resources – Azure Virtual WAN, Application Gateway, Route Table, Azure Policy.
• Experience using Powershell and C# to create runbooks in System Center Orchestrator.
• Experience with Azure DevOps, assisting application/development teams in building CI/CD pipelines, configuring service connections, and managing self-hosted agents.
• Experience with deployment Azure resources using IAC (ARM Templates, Bicep, Terraform).
• Experience with Configuring private endpoints/private DNS Zones at scale.
• Basic knowledge and understanding of version control systems, specifically Git and GitHub, for code collaboration and management.

• A competitive compensation package.
• A comprehensive benefits program including health insurance, retirement savings plan, paid time off, and professional development opportunities.

• Will be required to work evenings and weekends as needed.
• Must have strong communication and interpersonal skills.
• Must have the ability to prioritize multiple tasks and projects simultaneously.