Chief Platform Governance Specialist

4 days ago

Rajkot, Gujarat, India beBeePlatformGovernance Full time US$ 10,00,000 - US$ 15,00,000
Job Title:

Platform Governance Expert

Job Summary:

We seek an experienced Platform Governance Expert to lead our Service Management platform. As a key member of our team, you will be responsible for ensuring error-free operations and aligning with business needs.

Key Responsibilities:

  • Owning the Service Management platform, ensuring seamless operations in alignment with business requirements and ITIL best practices.
  • Leading tool enhancements and automations for process improvements.
  • Providing subject matter expertise in ITSM & CMDB tool architecture and service map configurations.
  • Managing vendors and contracts for BAU and project resources, tracking their performance.
  • Preparing annual budgets and managing expenses for the Service Management team.
  • Managing and mentoring technical resources to drive organizational objectives and platform stability.
  • Tracking and managing risk and audit items for the team.
  • Providing support for planning and achieving learning and development goals of the team.

Requirements:

  • Self-driven with 14+ years of experience in governing BMC Helix ITSM.
  • Hands-on knowledge of BMC tools, specifically on Helix ITSM (SaaS) and Helix Discovery.
  • Working knowledge of Helix GPT with demonstrated ability to leverage AI technologies effectively in Service Management.
  • In-depth understanding of Common Data Model and CMDB configuration.
  • Experience in establishing Management Information Systems and license management.
  • Strong understanding of UI/UX tools and Human-Centric Design.
  • Managed ITSM transformation programs.
  • Designing, defining, and driving ITIL processes, preferably from the banking industry.
  • Significant experience in leading support for large, complex, multi-functional environments.
  • Prior meaningful technology and business work experience, including experience in vendor management and finance management (budgeting, forecasting, expenses).
  • Experience with Scrum, Kanban, or other Agile development techniques.
  • Ability to build positive relationships with own team, business, and technology partners.

What We Offer:

  • A challenging role with opportunities for growth and development.
  • A collaborative and dynamic work environment.
  • The chance to make a meaningful impact on our organization's success.

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