Remote Workday Support Expert

3 days ago

Kottayam, Kerala, India beBeeWorkday Full time ₹ 1,05,00,000 - ₹ 1,26,00,000
Workday Support Specialist

We are seeking an experienced Workday Support Specialist to provide functional and technical support for our client's Workday platform. This is a remote role supporting an Australian organisation, requiring excellent problem-solving skills, stakeholder engagement, and a strong understanding of Workday modules and integrations.

The successful candidate will be responsible for managing day-to-day support requests, ensuring system stability, and delivering continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.

Key Responsibilities:
  • Provide L2/L3 support for Workday users, ensuring timely resolution of incidents and service requests.
  • Monitor, troubleshoot, and maintain Workday integrations and business processes.
  • Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
  • Assist with configuration changes, enhancements, and release management.
  • Conduct impact assessments for Workday updates and new functionality.
  • Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
  • Provide user training and guidance as needed.
  • Ensure compliance with data security, privacy, and audit requirements.
Requirements:
  • 3+ years' experience working with Workday in a support or consulting capacity.
  • Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).
  • Experience supporting Workday integrations (EIB, Core Connectors, Studio).
  • Familiarity with Workday security, reporting, and calculated fields.
  • Strong analytical and troubleshooting skills with a customer service mindset.
  • Excellent communication skills and ability to work effectively with remote teams.
  • Previous experience supporting Australian payroll and compliance desirable.

A Bachelor's degree in Information Systems, HR, Finance, or a related field is preferred. Workday certifications are highly desirable.

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