IT Support Professional

2 weeks ago


Bengaluru, Karnataka, India Squarepoint Full time

At Squarepoint, we're seeking a highly skilled IT Support Professional to join our Technology Operations team. This role will provide 24x5 support to our global community of users, working on-site and remotely.

Key Responsibilities:
  • Manage raised requests and incidents in a timely manner using well-rehearsed internal request runbooks and knowledge-based processes.
  • Partner with Level 2 & 3 internal and external teams/vendors to troubleshoot complex incidents.
  • Provide alert management to proactively resolve failure alerts, degraded services, and unavailable services through internal monitoring tools.

The ideal candidate will have detailed knowledge and experience in a Microsoft environment, including Windows 10, Windows Server 2012+, Office Suite, Active Directory, Group Policy, remote access solutions, and software deployment. Strong analytical, prioritizing, interpersonal, problem-solving skills are essential for this role.

We're looking for someone who is self-motivated, with critical attention to detail, deadlines, and reporting. Experience in Powershell, Python, network administration, and Linux environments is a plus.



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