Technical Solutions Expert

4 days ago

Mumbai, Maharashtra, India Experian Full time

About the Role

We are seeking a skilled Technical Consultant to join our Experian team.

The successful candidate will be responsible for the delivery of Identity and Fraud systems and partner onboardings in Experian markets, with involvement in SRE activities over Experian cloud platform.

The Technical Consultant will work closely with Technical, Business Analysts, Product Consultants, and Database Administrators for the build and delivery of new client solutions.

Key Responsibilities:

  • Maintaining quality technical service and high-level standards for all Experian clients across the markets, hosted in the Experian Datacentre.
  • Owning the installation and enablement of new applications and solution components in the Experian Datacentre.
  • Liaising with the Global Product Teams for acknowledging products road map, new technologies adopted and software intake best practices, for owning the installation and enablement of new software releases in Experian datacentre and enrolment across Experian clients.
  • Providing support and consultancy for customers and delivery teams related to client software upgrades and subsequent pre-live testing and monitoring.
  • Providing technical support for the delivery team during the onboarding of new clients to small to medium complex solutions and a combination of fraud prevention applications.
  • Self-sufficiency in identification, automation, development, and implementation of technical service improvements.
  • Support to Experian Security procedures, vulnerabilities, patching and alerting/monitoring.
  • Owning technical challenges and issues to the point of their successful resolutions.
  • Collaborating closely with Infrastructure Deployment and Support teams to facilitate successful infrastructure deployment.
  • Showing strong ownership of tasks at hand and developing subject matter expertise over the application technology stack.
  • Supporting the Experian Pre-Sales team with infrastructure and technical product knowledge as required.

About You

We are looking for a skilled and experienced Technical Consultant with a strong background in IT and technical troubleshooting.

The ideal candidate will have:

  • University degree or equivalent standard with a high-numeric IT content
  • IT Certificates in the domain knowledge are desirable
  • At least 4 years of proved experience in technical troubleshooting over Windows Server/Linux platforms
  • An innovative and inquisitive mind, focused on addressing and solving technical tasks and problems through optimization and automation
  • Very good analytical and problem-solving capabilities into Linux, Windows Server following DevOps principles; cloud experience is desirable (AWS, OCI, Azure)
  • Self-starter with the ability to work in a cross-functional teams environment and perform independently
  • Capability to detect requirements/constraints in specific platforms onboarding process
  • Knowledge of Experian products and internal security policies/compliance are desirable
  • Proved working experience with Jira, ServiceNow, Panaseer, Splunk, Dynatrace, Ansible, Docker
  • Working knowledge of SQL language and Oracle DB
  • Good understanding on networking principles and technologies (TCP/IP stack, DNS, OSI model, Load Balancers, NAT)
  • Working knowledge of APIs/ Web Services running on HTTPS and TLS
  • Understanding of Windows server operating systems and applications management; IIS Webserver, XML
  • Scripting knowledge on Windows Environment such as Powershell
  • Knowledge of infrastructure automation tools (Ansible)
  • Experience with enterprise grade monitoring tools (Dynatrace)
  • Experience with enterprise grade log aggregation tools (Splunk, ELK)
  • Strong understanding and hands on experience with RHEL style operating systems

What We Offer

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