Financial Credit Recovery Expert

1 week ago


Davangere, Karnataka, India beBeeRecovery Full time ₹ 8,00,000 - ₹ 12,00,000
Debt Recovery Specialist

In our organization, we strive to make financial literacy and credit access simple, actionable, and inclusive for millions of individuals. As a Debt Recovery Specialist, you will play a pivotal role in driving recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios.

Key Responsibilities:
  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage Business Loans/Personal Loans/Auto Loan portfolios across Days Past Due buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track Promise to Pay, callbacks, and payments.
  • Ensure regulatory compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Required Qualifications:
  • 1-3 years of experience in debt recovery or collections, ideally in Personal Loans, Business Loans, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior experience in tele-calling or collections call centers is a must.
  • DRA Certification is preferred, but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.

The ideal candidate should have a customer-centric approach, strong problem-solving skills, and ability to remain calm and effective under pressure.



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