
Financial Credit Recovery Expert
1 week ago
In our organization, we strive to make financial literacy and credit access simple, actionable, and inclusive for millions of individuals. As a Debt Recovery Specialist, you will play a pivotal role in driving recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios.
Key Responsibilities:- Contact delinquent customers via calls to follow up on overdue payments.
- Manage Business Loans/Personal Loans/Auto Loan portfolios across Days Past Due buckets.
- Offer closure, settlement, or restructuring options aligned with internal policies.
- Maintain calling discipline and track Promise to Pay, callbacks, and payments.
- Ensure regulatory compliance standards are met in customer communication and data handling.
- Maintain a high standard of customer experience through professional, respectful communication.
- Prepare and update call records, daily reports, and portfolio performance metrics.
- 1-3 years of experience in debt recovery or collections, ideally in Personal Loans, Business Loans, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
- Prior experience in tele-calling or collections call centers is a must.
- DRA Certification is preferred, but not mandatory.
- Strong knowledge of recovery/settlement documentation and processes.
- Fluency in Hindi and English (knowledge of additional regional languages is a plus).
- Excellent negotiation, persuasion, and conflict-resolution skills.
The ideal candidate should have a customer-centric approach, strong problem-solving skills, and ability to remain calm and effective under pressure.
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