Senior Customer Support Specialist

2 days ago

Lucknow, Uttar Pradesh, India beBeeZendesk Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Zendesk Administrator

This is a challenging role that requires the right candidate to manage our Zendesk instance efficiently. The successful candidate will be responsible for the administrative management of Zendesk, including day-to-day configuration, support, and maintenance.

Key Responsibilities:
  • Provide operational and administrative support within Zendesk and integrated applications by adhering to help requests and change management processes to ensure timely resolution and project completion.
  • Identify, install, configure, and maintain applications in Zendesk to support business needs.
  • Work with teams to create specific workflow configurations.
  • Periodically review triggers, automations, views, and macros to ensure outdated items are deactivated or updated.
  • Ensure workflows allow for capturing of relevant analytics to drive process improvement, client offerings, measure agent performance, and optimize support.
  • Pull and interpret audit logs for troubleshooting and bug resolution.
  • Create and maintain reports and dashboards including one-off data pulls to support KPIs and business needs.
  • Define and maintain agent roles per business requirements.
  • Periodically audit agent permissions and ensure access is appropriate.
  • Agent management including creating, deactivation, role reassignment, and deactivation.
  • Maintain Zendesk data integrity by employing defined processes and best practices.

  • Customer Support Specialist

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Customer Support SpecialistWe are seeking a skilled professional to deliver exceptional customer satisfaction by providing timely and effective support via various communication channels.The ideal candidate will possess excellent verbal and written communication skills, with the ability to empathize with customers and resolve their queries in a professional...

  • Customer Support Executive WFH

    15 hours ago

    Lucknow, Uttar Pradesh, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Roles & Responsibilities: As a Blinkit Customer Care Executive, you'll handle delivery partner queries and resolve issues via phone.Eligibility Criteria:-Excellent Communication SkillsGraduate & UndergraduatePermanent Work from Home (WFH)Fresher & ExperiencedA laptop with a minimum of 8 GB RAM & Windows 10 is mandatory.On-the-Job Training6 days working and 1...

  • Customer Support Specialist

    2 days ago

    Lucknow, Uttar Pradesh, India SchoolCues Full time

    SchoolCues is an innovative K-12 EdTech SaaS company on a mission to transform school management and administration in small schools and micro schools through intuitive, accessible, and impactful technology. Our platform is used by thousands of educators, students, and administrators every day — and we're growing fast.As we scale, we're looking for a...

  • Senior Customer Support Specialist

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 10,45,000 - ₹ 20,39,000

    Role: Support Specialist for Veeva CRMWe are seeking a highly skilled Support Specialist to join our team.The ideal candidate will have a minimum of 4-8 years of experience in the field, with expertise in Veeva CRM and ITIL process and support.The role requires excellent problem-solving skills, with the ability to troubleshoot complex technical issues with...

  • Backend Operations and Customer Support Specialist

    5 days ago

    Lucknow, Uttar Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Backend and Customer Service SpecialistWe are seeking a skilled individual to join our team as a specialist in backend operations and customer service. This role will be responsible for providing exceptional customer support while contributing to the efficient operation of our company.Main Responsibilities:Respond to customer inquiries in a timely...

  • Customer Support Representative

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Customer Service SpecialistWe are seeking a skilled and experienced Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.About the Role:You will be handling customer inquiries and resolving...

  • Digital Customer Support Representative

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 30,000

    Job Opportunity:We are seeking a highly skilled and customer-focused Chat Support Specialist to join our fast-growing digital brand.About the Role:This is a non-voice process where you will respond to customer queries via chat support only, delivering accurate and professional resolutions while maintaining high service quality and customer satisfaction.Main...

  • Technical Support Specialist

    3 days ago

    Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 5,00,000 - ₹ 12,34,567

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our organization, you will provide technical assistance and support to customers and partners globally.Your primary responsibility will be to resolve technical issues related to our product suite in a remote working environment.You will...

  • Technical Support Specialist

    5 days ago

    Lucknow, Uttar Pradesh, India beBeetechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled technical support specialist to provide exceptional customer service and technical assistance to clients worldwide.Key Responsibilities:Develop strong relationships with customers through effective communication and issue resolution.Provide timely and professional responses to customer inquiries...

  • Technical Support Specialist

    1 day ago

    Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,20,00,000

    Oracle Technical Support SpecialistWe are seeking a highly skilled Oracle Technical Support Specialist to join our team. This is an exciting opportunity for a professional with strong technical expertise in Oracle EBS R12 and SCM modules.In this role, you will provide timely and effective support to clients by troubleshooting and resolving production issues...