Product Support Specialist

6 days ago

Bengaluru, Karnataka, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Product Support Specialist

Overview:

We are a rapidly expanding SaaS company providing innovative time and attendance solutions. Our mission is to provide transparency and controls using cutting-edge technologies.

Our unique culture fosters ownership, dynamism, and teamwork. You will have the opportunity to learn and grow regardless of your experience level.

Key Responsibilities:

  • Manage customer satisfaction by overseeing support operations as a Product Support Specialist.
  • Lead and manage the Customer Support team in delivering exceptional support and technical assistance.
  • Ensure high-quality customer experiences through proactive problem-solving and efficient resolution of escalated issues.
  • Collaborate with cross-functional teams to identify and implement improvements based on data-driven insights.
  • Recruit, train, and motivate a team of product support specialists.
  • Stay updated on the latest features and provide training to the support team.
  • Conduct regular audits of customer interactions for compliance and improvement.

Requirements:

  • Excellent communication and documentation skills.
  • Strong troubleshooting and presentation skills.
  • Ability to prioritize issues based on complexity and severity.
  • Result-oriented with great attention to detail.
  • Empathy for customers and passion for growth.

Benefits:

  • Competitive compensation package and benefits.
  • Work closely with a talented and dedicated team.
  • Join a fast-growing company early and make a difference.
  • Take your career to the next level.

We value diversity and strive to create an inclusive environment for all employees.

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