
Operations Business Analyst
1 week ago
Branch Operations Executive
- Coordinate with leaders for scheduling office visits to facilitate seamless branch connections.
- Liaise with designated SPOCs to ensure efficient leadership visits execution.
- Engage with the designated SPOC for the compiled list of queries raised during leadership connect sessions.
Issue Tracking and Resolution
- Analyze issues and assign them to respective departments for resolution.
- Connect with query raisers to understand their concerns whenever necessary.
- Review and closure of issue responses with field employees.
- Assess the responses received from functional departments.
- Validate the resolutions and ensure they are appropriate for communication back to field employees for issue closure.
Dashboards and Communication
- Provide weekly dashboards for leaders and functional SPOCs, updating them on status of issues and key insights.
- Share monthly communications with the field on resolved issues.
- Conduct monthly reviews with COO/Leaders.
- Prepare presentations and other materials as needed for review meetings.
Structural Solutions and Project Management
- Analyze employee-identified issues to identify those requiring structural solutions.
- Track implementation progress and gather feedback post-implementation to ensure effectiveness.
- Manage ad-hoc business-driven projects governed by the COO office.
Preferred Candidate Profile
- Strong understanding of insurance operations and business.
- Excellent communication and stakeholder management skills.
- Proficient in Excel and PowerPoint.
- Proven ability to manage multiple complex programs and initiatives simultaneously.
- Excellent leadership, organizational, and problem-solving skills.
- Ability to adapt to a dynamic and fast-paced work environment.
Required Qualifications and Experience
- B.E/B.Tech/Graduate/Post Graduate from a reputable college.
- 5+ years of experience with business knowledge of the insurance industry.
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