
Global Travel Solutions Specialist
1 week ago
Holiday Planning Manager
Location:
Role Overview:
We are seeking a seasoned Holiday Planning Manager to lead our team in delivering exceptional travel experiences for high net worth customers. As part of our expanding travel platform, you will craft personalized holiday itineraries, coordinate hotel bookings, flight confirmations, and local experiences.
Main Responsibilities:
- Develop comprehensive holiday packages incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
- Coordinate hotel bookings, flight confirmations, activity arrangements, and other travel elements for seamless travel experiences.
- Oversee the entire holiday booking process ensuring accuracy and adherence to timelines.
- Communicate with customers addressing their queries and concerns promptly and professionally.
- Resolve customer escalations related to bookings and itinerary changes ensuring satisfaction.
- Foster bilateral relationships with vendors securing competitive rates and high-quality service delivery.
- Stay updated on travel trends, destinations, and industry regulations.
- Maintain accurate travel documentation and complete necessary paperwork before departure.
Requirements:
- 3-4 years of experience in holiday operations or a related field.
- Experience handling hotel bookings, flight confirmations, and travel itineraries.
- Strong understanding of travel products and services.
- Excellent communication and interpersonal skills.
- Ability to problem-solve and handle customer escalations professionally.
- Proficiency in travel booking systems and MS Office Suite.
- Passion for travel and strong customer service principles.
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