Senior Quality Professional

21 hours ago

Jamnagar, Gujarat, India beBeeQuality Full time ₹ 60,00,000 - ₹ 1,00,00,000
Quality Assurance Manager

The Quality Assurance Manager plays a pivotal role in ensuring the delivery of high-quality products and services. Key responsibilities include:

Quality Planning and Control
  • Develop and implement robust quality plans covering raw materials, purchased components, and finished products.
  • Coordinate third-party laboratory tests where necessary, ensuring results meet defined quality benchmarks and regulatory standards.
Inspection and Testing
  • Oversee incoming material inspection and ensure compliance with quality specifications by working with external labs when needed.
  • Maintain and upgrade lab equipment to support in-house testing capabilities and ensure accuracy in quality assurance processes.
Standardization and Certification
  • Lead initiatives related to product standardization and certification under both national and international standards.
  • Act as the Management Representative (MR), ensuring compliance with QMS standards, coordinating audits, and implementing required changes to maintain certifications.
Documentation and Compliance
  • Establish and manage policies for documentation control, ensuring all quality records, standards, and specifications are maintained and secure.
  • Support external audits and facilitate internal audits to ensure adherence to QMS standards and promote a culture of compliance.
Customer Satisfaction Monitoring
  • Implement CSAT monitoring processes, collecting and analyzing customer feedback to identify areas for improvement.
  • Regularly report on CSAT scores, track trends, and collaborate with cross-functional teams to address customer concerns effectively.

Additional responsibilities may include performing additional duties as needed to adapt to the organization's evolving quality and customer satisfaction needs.

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