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Senior Transaction Quality Professional

3 weeks ago


Jamnagar, Gujarat, India beBeeImprovement Full time ₹ 6,00,000 - ₹ 12,00,000

Quality Assurance Expert

We are seeking an experienced Quality Assurance Expert to drive continuous improvement for transaction quality and delivery.

Key Responsibilities:

  • Manage claim quality and client-related KPIs
  • Evaluate the effectiveness of TQ interventions
  • Strengthen quality management processes and frameworks to improve quality delivery
  • Accurately capture SLA/SLO metrics and report on client needs
  • Generate and implement innovative process improvement initiatives
  • Ensure that huddle, feedback, and refresher processes are in place and followed efficiently

Requirements:

  • Minimum 2 years of experience as a Quality Analyst in international voice processes
  • Strong working knowledge of QUALITY matrices and TTQ systems
  • Excellent transactional quality domain knowledge
  • Good working knowledge of training and transaction quality tools and technologies

Preferred Qualifications:

  • Experience working with 7QC tools
  • Knowledge of analyzing, driving improvement, and innovation