Expert Support Analyst

1 day ago

Bhavnagar, Gujarat, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title

A support analyst position is available in our NOC team to assist with technical issues related to application, infrastructure, and potential security incidents.

  • We are looking for a skilled professional to develop and monitor various monitoring dashboards, provide primary operational support for multiple large, distributed software applications, and employ deep troubleshooting skills to improve availability, performance, and security.

About the Role:

  • This role involves developing and monitoring various monitoring dashboards to detect problems related to application, infrastructure, and potential security incidents.
  • The ideal candidate will have a strong understanding of cloud services, containerization, and orchestration, as well as proficiency in monitoring tools such as Splunk, Prometheus, and Grafana.
  • Strong communication skills and ability to explain technical concepts clearly are essential for this role.

Requirements:

  • 4-year degree in computer science, information technology, or related field
  • Minimum 5 years of experience as a production support role supporting large scale SAAS Production B2C or B2B Cloud Platforms
  • Hands-on problem-solving and troubleshooting

Technical Skills:

  • Cloud Provider: Azure
  • Core Services: Elastic pool, SQL, Application Gateway, API Management (APIM), Key Vaults, AKS (Azure Kubernetes Service), VMSS (Virtual Machine Scale Sets), VM
  • Containerization and Orchestration: Kubernetes (K8s) and Docker
  • Monitoring and Observability (O11Y): New Relic / Splunk / AWS Cloud Watch

Benefits:

No company name. We offer equal employment opportunities without regard to race, color, sex, religion, national original or ancestry, ethnicity, sexual orientation, gender identity, age, disability, genetic information, citizenship, military service or veteran status, marital status or any other characteristic protected under applicable federal, state, or local law.

We do not tolerate any form of unlawful employment harassment based on these characteristics.

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