Executive Housekeeper II

4 weeks ago

Chennai, Tamil Nadu, India Marriott International Full time

Job Summary

As a key member of the Marriott International team, the Executive Housekeeper II is responsible for overseeing the daily operations of Housekeeping, Recreation/Health Club, and Laundry. This role involves directing and working with employees to ensure that guestrooms, public spaces, and employee areas are clean and well-maintained. The Executive Housekeeper II completes inspections and holds team members accountable for corrective action, ensuring that guest and employee satisfaction is met while maintaining the operating budget.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years of experience in housekeeping or a related field.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Core Work Activities

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guestroom maintenance needs.

• Supervises the property's general cleaning schedule.

• Obtains lists of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.

• Assists in ordering guestroom supplies, cleaning supplies, and uniforms.

• Supports and supervises an effective inspection program for all guestrooms and public spaces.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Ensures all employees have proper supplies, equipment, and uniforms.

Managing Departmental Costs

• Participates in managing the department's controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of department operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Comprehends budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Observes service behaviors of employees and provides feedback to individuals.

• Uses all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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