Electrical Maintenance Technician

1 week ago

Mumbai, Maharashtra, India beBeeElectrician Full time

Electrical Service Specialist

We are seeking a skilled Electrical Service Specialist to join our team. As an Electrical Service Specialist, you will be responsible for providing exceptional customer service and ensuring the efficient operation of electrical systems.

  • Providing high-level customer service in handling 3-phase UPS maintenance, preventive maintenance & installation and commissioning.
  • Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
  • Promptly following up on service requests and providing customer feedback.
  • Ability to execute projects and related vendor coordination.
  • Assigning calls to ASPs and closely working with them to get task completion.
  • Promptly following up on service requests and providing customer feedback.
  • Conducting quality assurance and safety checks on all equipment.
  • Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
  • Monitoring equipment and machinery performance and developing preventative maintenance measures, establishing field test methods and monitoring the quality of those tests.
  • Providing recommendations about new features and product improvements required.
  • Writing reports and presenting findings to Managers and Supervisors on a regular basis.
  • To ensure the measuring instruments are calibrated and all items are available in the tool kit to use on field as and when required.
  • Monitoring inventory and reordering materials when needed.

Other Responsibilities

  • Searching for various business opportunities to increase service revenue by means of generating enquiries for AMC, UPS accessories & batteries etc.
  • Ability to handle a team of 2-3 contract engineers if required.

Qualifications

  • Technical Diploma or BE or BTech (Electrical/ Electronics)
  • Bachelor of Engineering experience range required in between (2-5 Years) OR in case of Diploma experience range should be in between (3-7 Years)
  • Electrical, Electronics knowledge is a must

Skills

  • Relevant experience with UPS knowledge is mandatory
  • Excellent listening and customer service skills.
  • The ability to deal with multiple requests without being overwhelmed.
  • The ability to remain professional under pressure.
  • Superb work ethic and growth mindset.
  • Ability to pick technical issues and provide quick resolution.

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