Digital Operations Specialist

1 week ago

Bikaner, Rajasthan, India beBeeCoordinate Full time ₹ 60,00,000 - ₹ 90,00,000
Project Coordinator Job Summary

We are seeking a skilled and experienced Project Coordinator to join our team. In this role, you will be responsible for representing the face of our organization to clients, providing quality customer service interaction through incoming tickets, escalating key issues and questions to our developers in a timely fashion, and learning new features of our software to write documentation for our growing help center database.

Key Responsibilities:
  • Respond to client tickets in a timely manner, providing key customer attention and care in order to address all of their questions and concerns.
  • Understand and escalate software bugs and issues to developers, while making sure to close issue out with client once it is resolved.
  • Liaison between different internal departments in order to close out and understand issues with clients.
  • Derive metrics and stats from our ticketing to generate reports that show time to resolution, classification, and other key info on client tickets.
Required Skills and Qualifications:
  • Strong customer service skills
  • Bug/issues escalation to various departments
  • Writing long form articles
  • Ability to translate your skills to other employees through training or mentoring
  • Proficient knowledge of Microsoft Office
  • Strong analytical and problem-solving skills
  • Demonstrate critical thinking skills
  • Attention to detail and organization skills
  • Ability to adapt to changing priorities
  • Strong interpersonal abilities and communication skills
Benefits:

As a Project Coordinator, you will have the opportunity to work in a geographically diverse environment, derive metrics and stats from our ticketing to generate reports, and learn new features of our software.

This is an excellent opportunity to grow and develop your skills in a dynamic and innovative environment.

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