
Credit Card Fraud Prevention Specialist
2 days ago
As a Senior Process Associate, you will play a pivotal role in managing and resolving fraud and dispute cases to protect stakeholders from financial losses.
You will ensure compliance with regulatory requirements and maintain a high standard of quality and accuracy in case handling.
- Investigate and analyze fraud and dispute cases related to transactions, ensuring timely resolution according to defined service level agreements.
- Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
- Collaborate with cross-functional teams to ensure seamless case resolution.
- Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
Case Management: Investigate and resolve fraud and dispute cases in a timely and efficient manner.
Collaboration: Work closely with cross-functional teams to ensure seamless case resolution.
Process Improvement: Identify areas for improvement and implement changes to enhance fraud detection and dispute resolution efficiency.
Qualifications & Skills- Any graduate degree
- Minimum 1-4 years of experience in fraud management or dispute resolution
- Strong knowledge of payment processing systems and fraud detection methodologies
- Analytical mindset with the ability to interpret complex transaction data
- Excellent problem-solving skills and attention to detail
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